January 16, 2018

How to manage grievances

Top tips on managing grievances:

  • Follow the Acas Code
  • Comply with your own policy/procedure
  • Carry out a thorough investigation within a reasonable timeframe
  • Invite the employee to a grievance hearing and hold the grievance meeting promptly
  • Consider the evidence carefully, decide the outcome and confirm the decision in writing within a reasonable timeframe
  • Give the employee a right of appeal and deal with any appeal promptly, confirming the outcome in writing